Refund & Cancellation Policy

Last updated: July 2026

1. Appointment Cancellations

Appointments booked through this website or by phone do not require advance payment and can be cancelled or rescheduled free of charge by calling 88301 12531 or messaging us on WhatsApp, at any time before the scheduled visit.

2. Consultation Fees

Consultation fees are collected at the hospital at the time of your visit and are non-refundable once the consultation has been completed. If you are unable to attend after paying in advance for a specific procedure slot, please see Section 3.

3. Advance Payments for Surgery

Where an advance payment has been collected to reserve a surgical slot (for example, cataract or LASIK surgery):

• Full refund if the surgery is cancelled by the hospital for any reason
• Full refund if cancelled by the patient at least 48 hours before the scheduled procedure
• Partial refund (after deducting pre-operative testing costs already incurred) for cancellations within 48 hours
• Refunds are processed to the original payment method within 7–10 working days

4. Optical Centre Purchases

Spectacle frames may be exchanged within 7 days of purchase if unused and in original condition. Prescription lenses are custom-made and are non-returnable unless there is a manufacturing defect or a power-mismatch error on our part, in which case we will remake the lenses at no additional cost.

5. How to Request a Refund

To request a refund or raise a query, please contact our billing desk at info@hazarieyehospital.com or call 88301 12531 with your payment receipt or reference number.